Coronavirus Policy

Cloud 9 Adventure Ltd Coronavirus Policy

As you are no doubt aware, the spread of Coronavirus in Europe could affect your holiday. The situation is changing daily, and a degree of flexibility about your travel plans is likely to be required. We feel that there is no need to panic, or cancel your trip, until you know whether or not it is sensible to travel – which may well not be until much nearer the time of your trip. If your holiday is imminent, then we’ll do whatever we can to make it happen. If your holiday is not until Summer 2020, then we’d advise waiting until nearer the time to make a decision about whether your trip will go ahead.

Whilst the uncertainty about your trip may be inconvenient, the reality is that the risk of contracting Coronavirus is low, and the risk of it being harmful to you even lower. It’s important to remember to keep things in perspective: for example, far more people die from the flu each year, or are killed in car accidents, than have been affected by Coronavirus. We think it’s important not to panic, and unless our governments advise against travelling to a destination, we’ll still be offering holidays as normal.

Of course, it makes sense to take precautions not to spread the virus any further, and we’d recommend regular hand washing, following government advice, and to self-isolate if necessary. You can read the NHS advice here:

https://www.nhs.uk/conditions/coronavirus-covid-19/

And you can read the Foreign and Commonwealth advice here:

https://www.gov.uk/guidance/travel-advice-novel-coronavirus

Frequently Asked Questions

Will my holiday take place?

All of our holidays to everywhere except for Italy are currently operating as normal. We will continue to run our holidays as planned, although you should be prepared that there may be some disruption due to the spread of Coronavirus in Europe. We will only have to cancel your holiday if the UK Foreign and Commonwealth Office advice against travel to that area.

Can I book a summer holiday?

For summer holidays that visit Italy, it is too early to say whether or not travel will be affected. We are continuing to take bookings for Tour du Mont Blanc trips, as the Aosta area has not had a Coronavirus outbreak (although they are currently in lockdown to try to prevent the virus reaching the area).

Will my summer holiday be affected?

The unpredictable nature of the Coronavirus, and the rapid decisions that are being made by governments, mean that any decision about cancelling or altering your holiday may not be possible until just a few days before your trip. We are following advice from the Foreign and Commonwealth Office, and would only cancel your trip if the FCO advise against travel to the area that you are due to be visiting. It is simply too early to predict whether or not travel restrictions will be in place in Summer 2020, and we are obliged to follow the situation as it evolves.

Can I delay my balance payment if I am worried about whether I can travel?

Balance payments are due 10 weeks before the start of your trip. We still require balance payments, but you do this safe in the knowledge that we will refund you if we have to cancel your holiday. If you delay your balance payment, then our Terms and Conditions will apply.

Can I cancel my trip?

If you choose to cancel your trip, our Terms and Conditions will apply

Am I entitled to a refund?

If we have to cancel your holiday due to FCO advice, then we will either offer a refund, or we may be able to offer an alternative trip. It will not be possible to predict whether your trip can go ahead until much nearer the time. If you choose to cancel your trip before it is clear whether it is possible or not, then our Terms and Conditions will apply. Please note that as a British company, we will only act upon advice from the UK Foreign & Commonwealth Office (FCO).

Will I be covered on my Travel insurance?

As mentioned in our Terms and Conditions, it is a condition of booking that you take out insurance. There’s a useful comparison table of insurance companies on a recent Money Saving Expert article – scroll down to the section entitled Cover for Coronavirus Cancellation – what each insurer says:

https://www.moneysavingexpert.com/news/2020/02/coronavirus-travel-help-and-your-rights/

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The Park, Waresley, Sandy, Beds SG19 3BS

+44 208 144 8102     

© 2018 Cloud 9 Adventure

info@cloud9adventure.com

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